Operations Manager

A new full-time position at Knowle Parish Church (KPC), Solihull, B91 0LN.    Preferred start date: March 2020.

TO APPLY: Please save this Application Form on your PC, complete it, then send it with an accompanying email – indicating why you are applying for the job – to the PCC Secretary rw.carr@btinternet.com. The closing date for applications is 23rd January 2020. Interviews will be held in early February 2020 at a date to be confirmed.

Alternatively, print this printable form, fill in the answers, then post it with an accompanying letter – indicating why you are applying for the job – to PCC Secretary, Knowle Parish Church, 1717 High Street, Knowle, Solihull, B93 0LN.

Operations manager job specification – printable version

About KPC

Knowle Parish Church is a large, vibrant and forward-looking Anglican church led by our recently appointed Vicar Geoff Lanham, our Associate Vicar Matt Simpson and curate Ann Peachey.  We are passionate about sharing the good news and love of Jesus Christ with the community and developing our ministry and mission.  Following a significant review and much prayerful consideration, we believe it is time to prepare for the future by creating a new position of Operations Manager.  We are looking for someone experienced and gifted in leadership who has the ability to envision and implement change.

The Operations Manager will be a key member of our church oversight team, working alongside clergy and PCC in shaping and fulfilling the vision and potential the church.  They will be able to turn the vision into tangible strategies and implement effective programmes and new ways of working as necessary.  They will also oversee an Operations Team, consisting of three staff looking after the facilities, systems, administration and communication of the church, as well as helping to organise a large number of committed volunteers who are vital in all aspects of church life.

The church is busy seven days a week and the scale and breadth of activities substantial.  During the week, for example, we offer a wide range of community support across all ages, including Stepping Stones Pre-school, active and broad based children’s and youth work, community café ‘Cobble’s, five Sunday services to support a variety of worship and other activities.  We also serve the needs of our congregation through our mid-week Home Groups, Alpha and Christianity Explored courses and training and prayer meetings. 

Job Purpose  –  The Operations Manager will:

  • Be the leader who is accountable for all operational matters for the church, including the line management of the operations team both employees and volunteers. He/she will report directly to the Vicar on a day to day basis and relevant PCC Committees in relation to specific PCC responsibilities and functions.  The post-holder will ensure that the organisational and operational infrastructure of KPC is resilient, effective and dynamic in support of our collective ministry.
  • Work closely with the clergy and lay leaders to develop, promote and sustain the vision, values and mission of the church.


  • Oversee and maintain the governance arrangements of the church to ensure their clarity of purpose, integrity and effectiveness, in particular the PCC, Standing Committee and Annual General Meeting.

Human Resources

  • Create a positive and organised working environment for all staff, fostering good team working, personal accountability and clarity of individual responsibilities.  
  • Take overall responsibility for the implementation of HR policies including recruitment, induction, development and appraisal, succession planning and salaries; including a Staff Handbook of up to date good employment practice.
  • Be responsible for the recruitment, management and relevant competence of both paid staff and volunteers as appropriate.
  • Ensure that there is continuity and cover in all aspects of church operations and organisation, including forward planning, absence management and the maintenance of appropriate rotas.


  • Ensure that the church is in compliance with its legal duties and regulatory responsibilities (e.g.: health and safety, risk management, safeguarding, GDPR, equality, social media etc.), implementing regular reviews of policy and practice. This includes any reporting requirements to the Charity Commission, Companies House and Church of England (including the Diocese).
  • In conjunction with the Vicar, PCC Secretary and Treasurer, produce and publish the Annual Report.

Processes and Systems

  • Oversee and ensure the effectiveness of the KPC operational and office policies, procedures and processes, including the necessary IT support and systems.
  • Be proactive in identifying problems and foster a culture of quality and continual improvement.
  • In consultation with the clergy, be specifically responsible for the operational aspects of Sunday services to ensure their smooth running.


  • Lead the implementation of strategic decisions and initiatives including the oversight and co-ordination of necessary planning and review.
  • Advise and support the clergy and PCC Committees in the identification and prioritisation of programmes and projects.


  • Ensure that effective and good value use is made of the church buildings and that all buildings (including staff houses) are appropriately maintained.
  • Specifically, be proactive in reviewing and maintaining the security arrangements of the church and estate.
  • Oversee any building or infrastructure projects, including work arising from the quinquennial process or Diocesan obligations.


  • Oversee the strategic development and means of internal and external communication, ensuring it is both relevant and appropriate.
  • In conjunction with other leaders, develop a communications strategy to take forward the vision, values and mission of the church.

Financial management

  • In collaboration with the Church Treasurer, oversee the operational and transactional aspects of church finance, policies and processes; including the effectiveness of giving and stewardship arrangements and the management of paid and voluntary staff.
  • Ensure good budgetary and contract management, monitoring and processes are in place and utilised.


  • Ensure that the church’s administrative functions and processes are effective and efficient, including record keeping, necessary audits, events and diary management and reception facilities.

Work Expectations

  • 37.5 hour week
  • 25 day holiday per annum plus bank holidays
  • Regular attendee at Sunday Services
  • Six months probationary period

Person Specification

  • A committed Christian with a demonstrable love for God and people, who is willing to learn and develop their faith, skills and gifting. Someone whose life and character are consistent with Christian leadership and example.
  • An understanding of working within the Church of England and its policies and practice.
  • Having a proven track record of trustworthiness, reliability and integrity. Able to maintain confidentially and to act with sensitivity and discretion.
  • A confident and motivated leader who can inspire, develop and bring out the best in people. Someone with a servant heart who finds solutions and gives direction through listening and collaboration.
  • A genuine team player who can delegate appropriately yet maintain personal accountability for outcomes.
  • Possessing excellent inter-personal skills. Able to engender a culture of empathy, sharing and mutual support.
  • An ability to work under pressure and maintain day to day practical necessities whilst keeping a focus upon the vision and mission of the church.
  • Experienced in operational management, especially planning, budgetary oversight, team leadership, systems and administration.
  • An able communicator who can adapt style and message relevant to the audience, purpose and method.
  • Competent IT user, proficient with Microsoft, Church Suite and social media; able to adapt to new technology.


This is a full-time position of 37.5 hours per week, with a salary of £30,000 – £35,000 depending on experience. The post is subject to a 6 month probationary period and includes enrolment in KPC pension scheme after 3 months. 25 days holiday, plus 8 statutory bank and public holidays (or time off in lieu).

If you would like to have a conversation about this exciting new role, please email vicar@kpc.org.uk .

Further information about KPC is available throughout this website

  • Closing date for applications:  5pm, Thursday 23rd January 2020.
  • Invitation to interview:  Monday 27th January 2020.
  • Interviews at Knowle Parish Church:  Early February 2020 – date to be confirmed.
  • Successful applicant notified:  Within 2 days of interview
  • Starting date (preferred):  Mid-March 2020 (to allow one month’s notice)

*A Genuine Occupational Requirement applies in terms of the Employment Equality (Religion or Belief) Regulations 2003, that the appointee to this post should be an evangelical Christian with a firm faith.

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